Since we are a business commercial hosting service, anonymous FTP is no longer supported. (It presents security issues which you don't want to have.)

Following a link to a .zip or .exe file on our servers, automatically invokes an http process that will take precedence over ftp processes, resulting in faster downloads, so this is to your advantage. We suggest using Winzip or Stuffit to compress any one file or any group of files (any format) into one .zip or .exe (self extracting zip file). This will further lessen download time. For best performance, you can use your control panel to change ftp only and other settings.

If you need to provide upload access, we suggest using an FTP Only Account. The fee is modest and even free on some plans. It provides a separate directory under your root with its own ftp only login id and password that you can divulge to those you wish to grant upload access. This ftp only login id will not have access outside this ftp only directory. Since you choose the password for this ftp only user id, you can access files in this directory by logging in as this user id. For example: Your domain is bob.com and your user id is bill. You want to give Tom a place to upload his own files and have them accessible to people on the web but don't want Tom to have access to your directories. So, we set up a user id called billftp01 and a directory called

            yourdomin.com/bill/tomsplace.

When Tom log's in via ftp he uses the same info you do, only he adds a ftp01 after your user id (bill) and uses his own password. Although he can create directories inside of /tomsplace, he can't access anything outside of /tomsplace. Since you assign the password for Tom to use, you can always log in as billftp01 and delete Tom's stuff if it becomes too large. Tom's pages are visible on the web as:

            http://yourdomin.com/bill/tomsplace/file.html

Remember that anyone you give an ftp access to can upload at will and can generate space or other charges on your account. If you find that you need us to repair a mistake, we will charge you are normal hourly rate. If OfficeOnWeb is required to unwanted or inaccessible files or directories, there will be a minum $40 service fee. The person will also have the ability to upload commercial software that could possibly place you in violation of copyright law. OfficeOnWeb bears no responsibility or liability for the contents of your site directories.